Terms & Conditions

 

Last update: May 3, 2022

Before making an online transaction, Souris Mini invites you to carefully read the online purchase terms and conditions section. By purchasing an item on the Souris Mini online store, you adhere to the online purchase terms and conditions.

PRODUCTS

Unless otherwise stated, all products displayed on our website are also available in our stores in Quebec.

While we have made every effort to present the products as accurately as possible, we cannot guarantee that the colour representation on your computer screen is accurate. However, the description of the product and its composition and maintenance can help you in your choice.

 

ORDERS

Your Order

You can view and learn about each item at the online store before adding them to your shopping cart. The available sizes are shown on each product page, and a size guide is provided to help you choose the desired size. When you want to buy an item, select the size, quantity and then click on “Add to cart.” If you want to change the contents of your shopping cart, you can do so at any time. Once your online shopping is completed and you have checked your order, click on “Proceed to checkout” to proceed with the payment.

 

Order Review

You can check and modify your shopping cart as many times as you want before proceeding with your payment.

Unavailable Products

We work relentlessly to ensure accurate inventory levels. However, it may occur that an item, size or colour is not available when you order online. Therefore, an order may be cancelled or an item may not be delivered.  Only delivered products will be billed and charged to your preauthorized payment method. No shipping fees will be charged if the amount of the products in your delivery does not meet the minimum requirements for free shipping.

Limits

We reserve the right to refuse any order placed on our website. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or for the same account, the same credit card and/or orders that have the same billing and/or delivery address. In the case of a modification or cancellation of an order, we will contact you by email and/or billing address and/or telephone number provided at the time the order is placed. We reserve the right to limit or cancel orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors or were made simultaneously due to a technical problem.

Order Cancellation or Modification

If you want to cancel or modify your order once the transaction is completed, you must contact us as soon as possible, either by email at customerservice@sourismini.com or by telephone at 1-800-611-1012, #300. We will do our best to accommodate your request. However, we cannot change or cancel an order once it has entered the shipping process. Please see our exchange or return of merchandise policy for more information.

Please note that if you cancel an item that gave you the right to a promotion , special discount or free delivery,  you may no longer be eligible for this promotion or discount.

Multiple Shipping Addresses

You can only pick one shipping address per order. If you are shopping for people with different addresses, you must place each order separately. 

Billing

An invoice will be sent to the email address provided when you place your order. A summary of the conditions of your online purchase will be listed. An invoice will be included in the shipping package. 

 

PRICE

Unless otherwise stated, the prices listed on our website are the same as in our stores in Canada and are expressed in Canadian dollars.

Prices are subject to change without prior notice. Products and services are always billed on the basis of the rates in effect at the time of the registration of the online purchase order.

 

PAYMENT

Accepted Payment Methods

The following methods of payment are accepted at the online store:

  • Visa/MasterCard Debit
  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • PayBright
  • Souris Mini gift card

PayPal Internet Payment Solution

During the payment process, you will be redirected to PayPal Internet payment solution directly on the PayPal secure site. You will then be able to pay using your PayPal account, your credit card, your Visa/MasterCard debit card, or you can create a PayPal account. The payment will be pre-authorized on the PayPal secure site.

Please note that we do not have access to, and do not store any data from any transaction involving credit information. The only information obtained is the result of the transaction.

Note that when a user creates a PayPal account for the first time, there is a possibility that the service does not allow the payment to be processed immediately and a waiting period of between ten (10) to fifteen (15) working days may be required. This situation creates an additional delay to process your order. It will only be sent when PayPal allows us to finalize the payment.

In the case of unavailability of certain products or all products ordered online, we will deduct the amount of the value of products that are unavailable prior to process the final payment authorization.

Souris Mini Gift Card

During the payment process, you can pay using a Souris Mini gift card. The card must have a security code on the back. The three following payment fields must be properly filled for the payment to be accepted: the card number, the security code and the amount you want to charge on the gift card. These steps must be followed for each gift card used as a payment method.

We reserve the right to refuse any gift card that is reported lost or stolen by the original owner of the said gift card. 

In addition, if you enter your gift card and you do not complete your transaction or it is not accepted, a period of 24 hours will be applicable to resume using your gift card on a new order. If this problem persists, please contact the online store at the following address: customerservice@sourismini.com

 

TAXES

Taxes applied to your order meet the applicable rates in accordance with federal and provincial tax laws, depending on the shipping address associated with your order. If applicable, taxes will be applied to shipping and handling fees.

If you return an item for refund, the taxes you paid for this item you will be reimbursed. However, you will not be reimbursed for taxes paid on the shipping and handling fees of this product, as these charges are not refundable once the package is mailed.

If you have any questions about the taxes being charged for on your invoice, please send an email to customerservice@sourismini.com.

 

SHIPPING AND HANDLING 

Shipping and Handling Fees

For all orders of $50 or more before taxes, a shipping and handling fee of $1.99 applies. There are no shipping and handling fees for gift card purchases.
For orders under $50, a shipping and handling fee of $9.95 applies. 

Shipping and Billing Address

Delivery of an order can be made to your home, office or even to friends or family members as you choose. P.O. Boxes are not accepted.

For US Orders

A flat fee of $9.95 will be charged automatically for each US order. This shipping charge does not apply to Hawaii, Alaska, Puerto Rico, the Virgin Islands and APO/FPO addresses (military or naval post office). Please contact us for the applicable rate in these situations.

No taxes or duties will be charged.

Free In Store Pickup

The store pickup option is offered free of charge with any purchase on the online store. At the delivery method stage, you will be able to select the store of your choice where your order will be delivered and you will then be able to pick it up. Please wait for the email informing you of the arrival of your order from the store concerned before coming to pick up your package.

Online orders will be held at the store for a maximum of 15 days from the date the store's sales consultant contacts you for pickup. After the expiration of this period, the items in the order will be returned to the store's sales floor and you will be reimbursed for the full amount of your unrecovered order.

Multiple Shipments

For a single order on the online store requiring multiple shipping packages, shipping and handling fees will be charged only for the first package shipped. No additional shipping and handling fees will be charged for other shipping packages associated with the same order.

Delivery Times

Delivery is usually made within 5 to 10 business days. Please allow up to 12 business days for delivery to remote areas.

For US Orders

Delivery is usually made within 5 to 15 working days depending on the destination.

Carrier

Orders are shipped across Canada through Canada Post. Canada Post will leave the package at your nearest post office if nobody is home at the time of delivery. In this case, a notice card will be placed in your mailbox with the necessary information to collect your package. No signature is required upon delivery to the address on the purchase order, but a valid photo ID is required at the post office to pick up your package. You will receive a confirmation email from Canada Post with a tracking number when your order is shipped.

For US Orders

Orders are shipped via Canada Post / USPS to anywhere in the United States. 

Tracking

Once your order has shipped, Canada Post will send an email with a tracking number.

Risk of Loss and Transfer of Ownership

All items purchased through the website are subject to a shipping contract, which means that we assume the risk of loss of items ordered as soon as we hand them over to the transporter. The ownership of these articles is transferred to you when you take possession of the package, either at the delivery address provided when you placed your orders or at a Canada Post drop-off location, and is authenticated by the Canada Post delivery date. However, for an in store pickup, the ownership of these items is transferred to you when you take possession of the package at the store.

When exchanging or returning items through the mail, we assume the risk of loss of returned items as soon as you hand the package over to Canada Post, according to the guidelines described in the exchange or return of merchandise section below. The ownership of these articles is then transferred to Souris Mini when Canada Post takes possession of the package. In the event that the guidelines described in the exchange or return of merchandise section below are not followed, you then assume the risk of loss until we receive the package, at which time Souris Mini takes possession of the said merchandise.

 

EXCHANGE OR RETURN OF MERCHANDISE

Exchange or return by mail

Items purchased online can be exchanged within thirty (30) days or returned within fifteen (15) days following the date of receipt of your order by mail, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its price tag and in its original packaging.

A defective item purchased online will be exchanged within thirty (30) days or refunded within fifteen (15) days following the date of receipt of your order by mail, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its price tag and in its original packaging. Souris Mini will pay the shipping costs for the return of a defective product. The new item will be returned without shipping and handling charges.

For any exchange or return request sent by mail, please refer to the exchange and return by email policy below. Upon receipt of your email, Souris Mini will send you a return label with the new item's shipping information. You must print and affix to the return package and drop off at a Canada Post counter. We will not refund shipping costs if you return a package in any other manner than the one stated above.

For an exchange, we will contact you to confirm the availability of the requested item and details about the delivery. The exchanged item will be shipped without shipping and handling charges. For an exchange made within 15 days, if the price of the new item is lower, we will credit the amount you are entitled to using the original payment method upon receipt of the returned merchandise. If the price is higher, we will ask you for the necessary information to charge you the price difference.

For a refund, we will credit the amount using the same payment method used for the initial online purchase. The amount credited does not include shipping and handling fees and applicable taxes on this amount, if any, included in the initial online order charge. These costs are the customer’s responsibility.

Be sure to send merchandise exchanges or returns to the following address. You should have received a confirmation from us, as well as a return label from Canada Post.

Les Boutiques Souris Mini Inc.

Online Store
2530, boul. Wilfrid-Hamel, suite 101 
Québec (Québec) 
Canada, G1P 2J1

For US orders:

You may return your order of $24.95 or more (excluding shipping and handling fees) if it meets our exchange and return policy.

You may return your entire order or part it for a refund within 15 days from ship date. Items must be returned in a fully resalable condition, which means being unused and in the original packaging with tags attached and original receipt.

To do so, you have to fill out the return request before shipping the order back. Please refer to the exchange and return policy below. Upon receipt of your email, Souris Mini will send you a return label with the item's shipping information. You must print and affix it to the return package and leave it at a USPS drop-off location. Souris Mini will not refund shipping costs for returned packages sent in any other manner than the one stated above.

If you wish to exchange an item, you will need to return your purchase at a $5 flat-fee and place a new order.

If you received a faulty item, please send us an email at customerservice@sourismini.com or call us at 1-800-611-1012 ext. 300. 

Souris Mini reserves the right to refuse returns.

Exchange or Return in Store (Not Valid for US Orders)

Items purchased online can be exchanged within 30 days or returned within 15 days following the date of receipt of your order by mail in a Souris Mini store, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its price tag and in its original packaging. You must submit the online invoice you received by email or the invoice you received with your package.

Exchange or Return by Email

Please send us your contact information and required fields at: customerservice@sourismini.com

Contact Information:

  • First Name
  • Last Name
  • Phone Number

Order Information:

  • Order Number
  • Invoice Date

Item Description:

  • Item Code
  • Size
  • Reason for return/exchange:

Exchange for

  • Item code
  • Size
  • Color

US Returns

Please send us your contact information and required fields at customerservice@sourismini.com.

Contact Information

  • First Name
  • Last Name
  • Phone Number

Order Confirmation

  • Order Number
  • Invoice Date

Item Description

  • Item’s Code
  • Size
  • Return Reason: 

Final Sale Items & Exclusions

Any item that is marked down more than 50% off is considered a final sale, and as such, cannot be exchanged or refunded. Any item marked down by less than 50% to which an additional rebate is applied can only be exchanged.

Please note that purchases made in a store must be exchanged or refunded in a store. No exchanges or refunds will be processed by mail. Return or exchange of items purchased online can be processed by mail or in store.

For reasons of hygiene, underwear cannot be exchanged or refunded. All styles in the swimwear collection can be exchanged or refunded but only providing that the price tag is still attached and the protective hygienic liner is intact. Bath and body products cannot be returned.

 

PRICE ADJUSTMENT

Please note that no price adjustments will be given for online purchases. The return policy prevails. At Souris Mini, the price adjustment policy is applicable only on regular priced items that have been permanently marked down. Price adjustments requests must be made at a Souris Mini store within 7 days following the initial purchase date, upon presentation of the original sales stub. No price adjustments will be given by phone. No price adjustments will be given during or after events or temporary promotions such as The Black Week-EndVIP EventChic journées or other. Souris Mini cannot be held liable for national holidays or closed days.

 

CONTESTS AND PROMOTIONS

Unless otherwise indicated, all contests and promotions displayed on our website are also in effect in Souris Mini stores in Canada. 

 

CONFIDENTIALITY OF PERSONAL INFORMATION

Souris Mini respects your right to protect the privacy and confidentiality of personal information. Please see our privacy policy for more information on how we collect, use, disclose and manage personal information.

 

MODIFICATION OF INFORMATION ON THE WEBSITE

The dates of offers, prices and availability of items on our website may change without notice. We work tirelessly to display an accurate inventory. It is possible that an item, size or colour is missing from the inventory at the time your online order is processed. For this reason, it is possible that an order is canceled or an item cannot be delivered.

While we strive to display accurate information, we reserve the right to revise the price or description of an item inaccurate and to cancel or refuse an order with a such inaccurate price or description.

 

CONTACT US

You have questions or comments about the Online Purchase Conditions described in this section, please email them to customerservice@sourismini.com or call 1-800-611-1012 ext. 300.