canada

EXCHANGE OR RETURN BY MAIL

Items purchased online can be exchanged within thirty (30) days or returned within fifteen (15) days following the date of receipt of your order by mail, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its price tag and in its original packaging.

A defective item purchased online will be exchanged within thirty (30) days or refunded within fifteen (15) days following the date of receipt of your order by mail, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its price tag and in its original packaging. Souris Mini will pay the shipping costs for the return of a defective product. The new item will be returned without shipping and handling charges.

Any item that is marked down more than 50% off is considered a final sale, and as such, cannot be exchanged or refunded. 
Any item marked down by less than 50% to which an additional rebate is applied can only be exchanged.

For any exchange or return request sent by mail, please refer to the exchange and return by email policy below. Upon receipt of your email, Souris Mini will send you a return label with the new item's shipping information. You must print and affix to the return package and drop off at a Canada Post counter. We will not refund shipping costs if you return a package in any other manner than the one stated above.

For an exchange, we will contact you to confirm the availability of the requested item and details about the delivery. The exchanged item will be shipped without shipping and handling charges. For an exchange made within 15 days, if the price of the new item is lower, we will credit the amount you are entitled to using the original payment method upon receipt of the returned merchandise. If the price is higher, we will ask you for the necessary information to charge you the price difference.

For a refund, we will credit the amount using the same payment method used for the initial online purchase. The amount credited does not include shipping and handling fees and applicable taxes on this amount, if any, included in the initial online order charge. These costs are the customer’s responsibility.

Be sure to send merchandise exchanges or returns to the following address. You should have received a confirmation from us, as well as a return label from Canada Post.

Les Boutiques Souris Mini Inc.
Online Store
1065, de L’Escarbot
Québec (Québec)  G1N 1X6
CANADA


EXCHANGE OR RETURN IN STORE

Items purchased online can be exchanged within thirty (30) days or returned within fifteen (15) days following the date of receipt of your order by mail in a Souris Mini store, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its price tag and in its original packaging. You must submit the online invoice you received by email or the invoice you received with your package.


EXCHANGE OR RETURN BY EMAIL

Please send us your contact information and required fields at: customerservice@sourismini.com

Contact Information
  • First Name
  • Last Name
  • Telephone
  • Email

Order Information

  • Order Number
  • Invoice Date

Item Description

  • Item Code
  • Size
  • Reason for return/exchange:

Exchange for:

  • Item code
  • Size
  • Color

FINAL SALE ITEMS AND EXCLUSIONS

Any item that is marked down more than 50% off is considered a final sale, and as such, cannot be exchanged or refunded. Any item marked down by less than 50% to which an additional rebate is applied can only be exchanged.

Please note that purchases made in a store must be exchanged or refunded in a store. No exchanges or refunds will be processed by mail. Return or exchange of items purchased online can be processed by mail or in store.

For reasons of hygiene, underwear cannot be exchanged or refunded. All styles in the swimwear collection can be exchanged or refunded but only providing that the price tag is still attached and the protective hygienic liner is intact. 


UNITED STATES

You may return your order of $24.95 or more (excluding shipping and handling fees) if it meets our exchange and return policy.

You may return your entire order or part it for a refund within 15 days from ship date. Items must be returned in a fully resalable condition, which means being unused and in the original packaging with tags attached and original receipt.

To do so, you have to fill out the return request before shipping the order back. Please refer to the exchange and return policy above. Upon receipt of your email, Souris Mini will send you a return label with the item's shipping information. You must print and affix it to the return package and leave it at a USPS drop-off location. Souris Mini will not refund shipping costs for returned packages sent in any other manner than the one stated above.

If you wish to exchange an item, you will need to return your purchase at a $5 flat-fee and place a new order.

If you received a faulty item, please send us an email at customerservice@sourismini.com or call us at 1-800-611-1012 ext. 300. 

Souris Mini reserves the right to refuse returns.