EXCHANGE OR RETURN BY MAIL
Items purchased online can be exchanged within thirty (30) days or returned, free of charge, within fifteen (15) days following the date of receipt of your order by mail, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its price tag and in its original packaging.
A defective item purchased online will be exchanged within thirty (30) days or refunded within fifteen (15) days following the date of receipt of your order by mail, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its price tag and in its original packaging. Souris Mini will pay the shipping costs for the return of a defective product. The new item will be returned without shipping and handling charges.
Any item that is marked down 50% off or more is considered a final sale, and as such, cannot be exchanged or refunded. Any item marked down by less than 50% to which an additional rebate is applied can only be exchanged.
For any exchange or return request sent by mail, please refer to the exchange and return by email policy below. Upon receipt of your email, Souris Mini will send you a return label with the new item's shipping information, if needed, to exchange the item(s). You must print and affix to the return package and drop off at a Canada Post counter. We will not refund shipping costs if you return a package in any other manner than the one stated above.
For an exchange, you will have to make a new order for your replacement items. If the items are not at the same price, you will have to contact our customer services by email to update your order at : firstname.lastname@example.org.
For a refund, we will credit the amount using the same payment method used for the initial online purchase. The amount credited does not include shipping and handling fees and applicable taxes on this amount, if any, included in the initial online order charge. These costs are the customer’s responsibility.
Be sure to send merchandise exchanges or returns to the following address. You should have received a confirmation from us, as well as a return label from Canada Post.
Le Groupe Souris Mini Inc.
2530 boulevard Wilfrid Hamel, suite 101
Québec (Québec) Canada G1P 2J1
EXCHANGE OR RETURN IN STORE
Items purchased online can be exchanged within thirty (30) days or returned, free of charge, within fifteen (15) days following the date of receipt of your order by mail in a Souris Mini store, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its price tag and in its original packaging. You must submit the online invoice you received by email or the invoice you received with your package, or your confirmation email.
EXCHANGE OR RETURN BY EMAIL
Please send us your contact information and required fields at: email@example.comContact Information
- First Name
- Last Name
- Order Number
- Invoice Date
- Item Code
- Reason for return/exchange:
Please note that purchases made in a store must be exchanged or refunded in a store. No exchanges or refunds will be processed by mail. Return or exchange of items purchased online can be processed by mail or in store.
For reasons of hygiene, underwear cannot be exchanged or refunded. All styles in the swimwear collection can be exchanged or refunded but only providing that the price tag is still attached and the protective hygienic liner is intact. Bath and body products and masks cannot be returned.
You may return your order of $24.95 or more (excluding shipping and handling fees) if it meets our exchange and return policy.
You may return your entire order or part it for a refund within 15 days from ship date. Items must be returned in a fully resalable condition, which means being unused and in the original packaging with tags attached and original receipt.
To do so, you have to fill out the return request before shipping the order back. After receiving your request, Souris Mini will send you the steps-to-follow to make a return. Souris Mini will not refund shipping costs for returned packages sent in any other manner than the one stated in the email.
If you received a faulty item, please send us an email at firstname.lastname@example.org or call us at 1-800-611-1012 ext. 304.
Souris Mini reserves the right to refuse returns.