Politiques de livraison

CANADA

FREE SHIPPING WHEN YOU SPEND $100 OR MORE

Free shipping and handling when you spend $100 or more before taxes. Otherwise, the flat rate standard delivery is $9.95. Free Shipping is not available to remote areas and extra shipping charges may apply.

FREE IN-STORE PICK-UP WHEN YOU SPEND $20 OR MORE

The store pickup is free on all orders over $20 before taxes. Otherwise, the fixed fee of $9.95 is charged automatically.

NEW! HOME COLLECTION

For Home collection items, please read our terms and conditions.

MULTIPLE SHIPMENTS

For orders that need to be split into multiple boxes or shipments, we will charge the shipping and handling fees only to the first package.

SHIPPING TIMES

Most in-stock items generally arrive within 5 to 10 business days (Monday to Friday, excluding holidays). Please allow up to 12 business days for shipping to remote areas.

**Be aware that during promotional periods such as Black Friday, Boxing Day or any other important event, delivery may take up to 15 business days due to the volume of orders to be processed.

CARRIER

Orders are shipped across Canada through Canada Post. Canada Post will leave the package at your nearest post office if nobody is home at the time of delivery. In this case, a notice card will be placed in your mailbox with the necessary information to collect your package. No signature is required upon delivery to the address on the purchase order, but a valid photo ID is required at the post office to pick up your package.

TRACKING

Once your order has shipped, Canada Post will send an email with a tracking number.

FREE EXCHANGES & RETURNS

Items purchased online can be exchanged within thirty (30) days or returned, free of charge, within fifteen (15) days following the date of receipt of your order, except final sale items and exclusions. Details 


UNITED STATES

SHIPPING AND BILLING ADDRESS

You may ship your order to your house, to your office and even at a friend’s or family member’s house. P.O. Boxes are not accepted. A $9.95 flat-fee shipping applies to all U.S. order. U.S. flat-fee shipping does not apply to Hawaii, Alaska, Puerto Rico, APO/FPO addresses and the Virgin Islands. Please contact us for shipping rates. There are no import duties and taxes charged to your order.

MULTIPLE SHIPMENTS

For orders that need to be split into multiple boxes or shipments, we will charge the shipping and handling fees only to the first package.
For U.S. orders, if your shipment is being delayed due to an out-of-stock item, we will send you email as soon as possible.

SHIPPING TIMES

Most in-stock items generally arrive within 5 to 10 business days (Monday to Friday, excluding holidays). Please allow up to 12 business days for shipping to remote areas. Items usually ships within 5 to 15 business (Monday to Friday, excluding holidays) days depending on the shipping address. Orders are shipped Canada Post/USPS within the USA. Once your order ships, Canada Post will send you a confirmation email with a tracking number. You can track your order via the Canada Post website.

**Be aware that during promotional periods such as Black Friday, Boxing Day or any other important event, delivery may take up to 20 business days due to the volume of orders to be processed.

CARRIER

Orders are shipped Canada Post/USPS within the USA.

TRACKING

Once your order has shipped, Canada Post will send an email with a tracking number.