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Canada

FREE SHIPPING WHEN YOU SPEND $100 OR MORE*

Free shipping and handling when you spend $100 or more before taxes. Otherwise, the flat rate standard delivery is $9.95.

* Free Shipping is not available to remote areas and extra shipping charges may apply.

FREE IN-STORE PICK-UP WHEN YOU SPEND $20 OR MORE

The store pickup is free on all orders over $20 before taxes. Otherwise, the fixed fee of $9.95 is charged automatically.

MULTIPLE SHIPMENTS


For orders that need to be split into multiple boxes or shipments, we will charge the shipping and handling fees only to the first package.

SHIPPING TIMES

Most in-stock items generally arrive within 5 to 10 business days (Monday to Friday, excluding holidays). Please allow up to 12 business days for shipping to remote areas.

CARRIER

Orders are shipped across Canada through Canada Post. Canada Post will leave the package at your nearest post office if nobody is home at the time of delivery. In this case, a notice card will be placed in your mailbox with the necessary information to collect your package. No signature is required upon delivery to the address on the purchase order, but a valid photo ID is required at the post office to pick up your package.

TRACKING


Once your order has shipped, Canada Post will send an email with a tracking number.

FREE EXCHANGES & RETURNS

Items purchased online can be exchanged within thirty (30) days or returned within fifteen (15) days following the date of receipt of your order. For Christmas gifts only, we will accept your requests for online and in-store returns (upon presentation of the original receipt) until January 7, 2017, inclusively; with the exception of all items that are 50% off which remain final sales. Details

 


UNITED STATES

SHIPPING AND BILLING ADDRESS


You may ship your order to your house, to your office and even at a friend’s or family member’s house. P.O. Boxes are not accepted. 
A $15 flat-fee shipping applies to all U.S. order. U.S. flat-fee shipping does not apply to Hawaii, Alaska, Puerto Rico, APO/FPO addresses and the Virgin Islands. Please contact us for shipping rates. There are no import duties and taxes charged to your order.

MULTIPLE SHIPMENTS


For orders that need to be split into multiple boxes or shipments, we will charge the shipping and handling fees only to the first package.
For U.S. orders, if your shipment is being delayed due to an out-of-stock item, we will send you email as soon as possible.

SHIPPING TIMES

 

Most in-stock items generally arrive within 5 to 10 business days (Monday to Friday, excluding holidays). Please allow up to 12 business days for shipping to remote areas. Items usually ships within 5 to 15 business (Monday to Friday, excluding holidays) days depending on the shipping address. Orders are shipped Canada Post/USPS within the USA. Once your order ships, Canada Post will send you a confirmation email with a tracking number. You can track your order via the Canada Post website.

CARRIER


Orders are shipped Canada Post/USPS within the USA.

TRACKING


Once your order has shipped, Canada Post will send an email with a tracking number.