Shipping policy
CANADA
FREE SHIPPING WHEN YOU SPEND $50 OR MORE
Free shipping and handling when you spend $50 or more before taxes. Otherwise, the flat rate standard delivery is $9.95. Free Shipping is not available to remote areas and extra shipping charges may apply.
FREE IN-STORE PICK-UP WHEN YOU SPEND $20 OR MORE
The store pickup is free on all orders over $20 before taxes. Otherwise, the fixed fee of $9.95 is charged automatically.
MULTIPLE SHIPMENTS
For orders that need to be split into multiple boxes or shipments, we will charge the shipping and handling fees only to the first package.
SHIPPING TIMES
Most in-stock items generally arrive within 5 to 10 business days (Monday to Friday, excluding holidays). Please allow up to 12 business days for shipping to remote areas.
**Be aware that during promotional periods such as Black Friday, Boxing Day or any other important event, delivery may take up to 15 business days due to the volume of orders to be processed.
CARRIER
Orders are shipped across Canada through Canada Post. Canada Post will leave the package at your nearest post office if nobody is home at the time of delivery. In this case, a notice card will be placed in your mailbox with the necessary information to collect your package. No signature is required upon delivery to the address on the purchase order, but a valid photo ID is required at the post office to pick up your package.
TRACKING
Once your order has shipped, Canada Post will send an email with a tracking number.
FREE EXCHANGES & RETURNS
Items purchased online can be exchanged within thirty (30) days or returned, free of charge, within fifteen (15) days following the date of receipt of your order, except final sale items and exclusions. Details
UNITED STATES
SHIPPING AND BILLING ADDRESS
You may ship your order to your house, to your office and even at a friend’s or family member’s house. P.O. Boxes are not accepted. A $9.95 flat-fee shipping applies to all U.S. order. U.S. flat-fee shipping does not apply to Hawaii, Alaska, Puerto Rico, APO/FPO addresses and the Virgin Islands. Please contact us for shipping rates. There are no import duties and taxes charged to your order.
MULTIPLE SHIPMENTS
For orders that need to be split into multiple boxes or shipments, we will charge the shipping and handling fees only to the first package.
For U.S. orders, if your shipment is being delayed due to an out-of-stock item, we will send you email as soon as possible.
SHIPPING TIMES
**Be aware that during promotional periods such as Black Friday, Boxing Day or any other important event, delivery may take up to 20 business days due to the volume of orders to be processed.
CARRIER
Orders are shipped Canada Post/USPS within the USA.
TRACKING
Once your order has shipped, Canada Post will send an email with a tracking number.
