PICK-UP AT ONE OF OUR DISTRIBUTION CENTRES
We will send you an email, or in some cases call you, when your order is ready for pick-up in one of our distribution centres. When you pick up your order, you must show your original paper or electronic receipt.
Make sure that the vehicle you use to pick up your order can safely transport merchandise in its original packaging. Warranties apply on products that leave our distribution centre in their original packaging. Souris Mini cannot be held responsible if merchandise cannot be loaded into vehicles due to its size and/or weight.
Once your order is ready, you have 10 business days to pick it up; otherwise, we will cancel your order. If your order is cancelled for this reason, a fee of 15% of the total original cost will be charged. We will credit the remaining amount using the same payment method used for the initial purchase.
Saint-Hubert Distribution Centre
3505 Boulevard Losch
Saint-Hubert (Québec) J3Y 5T7
Québec Distribution Centre
1065 rue de L’Escarbot suite 101
Québec (Québec) G1N 1X6
STANDARD DELIVERY WITH NATIONEX AND CANADA POST
Accessories and other lightweight merchandise are sent via standard delivery with Nationex and Canada Post. Shipping fees are set based on the type of product, weight and size. The final price, including shipping, are displayed in your cart before you confirm your order. In-store pickup is also available.
Orders sent by Nationex and Canada Post are delivered from Monday to Friday, between 8:00 a.m. and 5:00 p.m. Orders with Canada Post will be delivered to your home. If you are not at home, Canada Post will leave a note; you will be able to pick up the package at your local post office. Orders with Nationex will be delivered and left at your home in a secure area (a secure area is the first dry place found at your home). No signature is required.
Souris Mini reserves the right to contact you if your delivery address or order size cannot be accommodated by standard delivery.
OUR HOME DELIVERY SERVICE
We offer a home delivery service for larger items for the fixed price of $85. If you select this option, Nationex, our partner, will contact you to schedule an appointment. Please note that all furniture must be delivered using this service if you do not select the option to pick up your order at one of our distribution centres.
In most cases, our products are delivered unassembled. Delivery personnel are not responsible for unpacking or assembling any merchandise. Delivery personnel are not responsible for removing cardboard or any other packaging.
If you are away, our carrier reserves the right to determine whether or not it will leave your order at your home. The package will be left in a secure area (a secure area is the first dry place found at your home). If the package is not delivered, the carrier will leave you a small card to indicate where you can pick up your order at a location Nationex sorting centre. It is your responsibility to contact the carrier in order to arrange for another delivery. Additional delivery fees will apply.
In the event your furniture order required a maximum shipment date, we will be happy to deliver clothing and small items within 5 to 10 business days without any extra cost.
EXCHANGES OR REFUNDS
If you are not fully satisfied with your purchase, we accept products exchanges or returns under the following conditions:
- Returns must be made fifteen (15) days following the date on which you picked up your order or when it was delivered.
- Exchanges must be made thirty (30) days following the date on which you picked up your order or when it was delivered.
- Items on sale or considered a final sale cannot be exchanged or refunded.
- At all times, you must have your original paper or electronic receipt.
- The merchandise must be returned in its original condition, not washed, not worn, not altered, with its price tag and original packaging.
- Furniture packaging must be intact.
- Due to hygiene reasons, mattresses, pillows, mattress covers and changing pad covers cannot be returned.
- Bath and body products cannot be returned.
You can return decorative accessories, bed linen and small products in any one of our stores that sells our Home collection* or by sending an email to email@example.com to make the necessary arrangements. Please clearly indicate the merchandise you wish to return and the reason. For furniture delivered using one of our carriers, a fee of 15% of the total original cost will be charged.
Under no circumstance will returns of heavy furniture or accessories be accepted in our stores.
ARE YOU MISSING PARTS?
Have you carefully looked in the box? With some of our merchandise, hardware and small parts are affixed on an inside corner of the box. Please make sure you check all of the packaging before you recycle or throw it out. If you are missing any hardware or parts, we apologize! Please contact our Customer Service team at firstname.lastname@example.org and we will be more than happy to help you! We’ll ship any missing parts to your home free of charge.
WAS YOUR ORDER DAMAGED DURING SHIPMENT?
Our packaging has been tested and certified for home delivery. However, it may occur that orders have been damaged during shipment. This is unfortunately beyond our control. Nationex, our carrier, takes great care to ensure that your order arrives fully intact; the signature given on the delivery terminal attests to the quality of the received package. If you deem that your package has been unduly damaged, make sure you indicate this when you sign the delivery person’s terminal. When you unpack your order, make sure no merchandise is damaged. If you are missing parts, please contact our Customer Service team at email@example.com.
Accord D payments are now available exclusively in our stores that offer the Home collection*.
Choose between two no-interest financing options with no charge:
- Two equal payments over six (6) months for any purchase over $750.
- Two equal payments over twelve (12) months for any purchase over $1000.
Note that these financing options are only for our Home collection. Clothing is not applicable.
Subject to Fédération des caisses Desjardins du Québec ("the Federation") approval. All annual interest rates indicated are subject to change.
THE FOLLOWING STORES OFFER OUR HOME COLLECTION:
1470, rue Esther-Blondin
Québec (Québec) G1Y 3N7
3035, boul. Le Carrefour
Laval (Québec) H7T 1C8
Galeries de la Capitale
5401, boul. des Galeries
Québec (Québec) G2K 1N4
Place de la Cité
2600, boul. Laurier
Québec (Québec) G1V 4T3
401, boul. Labelle
Rosemère (Québec) J7A 3T2
Place du Royaume
1401, boul. Talbot
Chicoutimi (Québec) G7H 5N6
1, boul. des Promenades
St-Bruno-de-Montarville (Québec) J3V 5J5
Place Montréal Trust
1500, avenue McGill College
Montréal (Québec) H3A 3J5
9315, boul. Leduc
Brossard (Québec) J4Y 0A5
Les Promenades du Cuivre
100, rue du Terminus Ouest
Rouyn-Noranda (Québec) J9X 6H7
Carrefour de l'Estrie
3050, boul. Portland
Sherbrooke (Québec) J1L 1K1